|To our family of Patients, |
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the new infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
Each day before we begin seeing patients, we will have had our own health checked including daily temperature monitoring and oxygen saturation. In addition to wearing our normal masks and gloves, we will be wearing enhanced protection masks, gowns, hair coverings, and face shields. This is both for your protection and for ours.
You will also see some changes that affect you when it is time for your appointment. We made these changes to help protect both patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions You’ll be asked those same questions again when you are in the office.
- We prefer that only our patients enter the office, but we do understand that some of our patients may require a companion. Anyone entering our office will have their health checked, temperature and oxygen levels taken. It is advisable that companions wait in the car, whenever possible.
- We are installing air purification to run throughout the entire office.
- You will see plexi-glass shields at the front desk.
- Everyone visiting our office must bring and wear their own mask.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will be allowing longer time for appointment procedures to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. If it makes you more comfortable, please call from your car and we will advise you when to enter.
- We have hand sanitizer that we will ask you to use when you enter and leave the office.
- Once entering the treatment room you will be asked to rinse with a antiseptic mouthwash prior to your procedure.
- You will soon see plexi-glass shields in the dental procedure room to be used with certain drilling procedures to reduce aerosolized pathogens (airborne germs).
- You will be seeing air purifiers which capture 99.998% of air particles using filtration and UV light to provide clean air in the treatment rooms.
- You will soon see chair-side extra oral suction units which significantly reduce concerns regarding aerosolized pathogens.
- After our normal sterilization and disinfectant treatment room procedures, our staff will then be using a fogger with an HOCL disinfectant which is totally safe for humans, but destroys bacteria and viruses.
- For nitrous oxide procedures, patients will be provided with their own individual mask.
While we know that these are difficult times and there is concern and confusion as all businesses re-open, we feel confident that all of our efforts and implementations will allow us to provide the quality of care that you are accustomed to.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Thank you for being our patient and for your patience as we enter this new era of dental care.
We appreciate your trust and loyalty.
Wishing you good health,
Dr. Freund and Staff